IT Help for Staff
Contact Extension IT for technology-related problems, questions, or issues Monday through Friday from 8:30 a.m. to 5 p.m.
Website Training Dates
• September 3, 2025 | 9:30 a.m. to Noon
• November 5, 2025 | 9:30 a.m. to Noon
• January 14, 2026 | 9:30 a.m. to Noon
• November 5, 2025 | 9:30 a.m. to Noon
• January 14, 2026 | 9:30 a.m. to Noon
Hardware or Software Issue?
Before submitting a ticket, check out articles in Extension's IT Knowledge Base for solutions to common problems.
Title
Help Desk Details
Body
Contact the Extension IT Help Desk at request.extension.illinois.edu or extensionit-help@illinois.edu. Please communicate with the tech by replying to the generated email from our ticketing system. For additional, unrelated, or follow-up issues, please enter a new ticket. If you have an IT Emergency and cannot submit a ticket, staff can call (217) 333-9025.
Our staff are also available to
- Train staff on using the website
- Report a problem with the site's functionality
- Request help with data
- Develop an online Extension course