Request Help

We're here to help with all your marketing, communication, and technology needs. The Marketing and Communications and IT teams handle hundreds of requests for assistance annually. Please follow the established request system for each team and do not contact staff members directly.

Marketing Illinois Extension’s vast portfolio of programs requires a collaborative effort between program staff and communicators at all levels of the organization. To support the expanded program reach, this project workflow guides development of marketing and communications assets.

Marketing and Communications

Please allow at least 4 weeks advance notice on all projects. Larger requests and requests that include translation services require more lead time. The communications team provides consultations, reviews, and creation of press releases, blogs, newsletters, tip sheets, blogs, brochures, impact reports, website events, social media marketing, video production, curriculum editing, branded merchandise, brand guidelines, and website content.

Language Access Needs

Translation services can be requested within each project category. Please review the Translation Services policy before submitting your language request.

Shared Marketing Assets

If you have marketing items that need to reach units throughout the state, we can help. Extension MarCom sends regular email updates that share already published statewide news, blog posts, events, training opportunities, graphics packages, and more. Send a request to include your existing, published marketing item or internal communication in our weekly email update.

Technology and Web Application Development Services

Extension IT runs a help desk for technology-related problems, questions, or issues. The help desk will respond to phone calls, emails, or web requests Monday through Friday from 8:30 a.m. to 5 p.m. Our help desk techs may not have an immediate answer for your incoming ticket but will acknowledge and pursue your issue — or find the appropriate party who may solve the issue.

We can help:

  • Train staff on using the website
  • Report a problem with the site's functionality
  • Request help with data
  • Develop an online Extension course

Contact the Help Desk

  • Email ExtensionIT-Help@illinois.edu or call (217) 333-9025
  • Please communicate with the tech by replying to the generated email from our ticketing system, RT.
  • For additional, unrelated, or follow-up issues it is best practice to enter a new ticket.