We're here to help with all your communication and technology needs. The CommIT teams handle hundreds of requests for assistance during the year. Please follow the established request system for each team. For fastest service, please do not contact any staff member directly.


The communication and marketing request system is available at go.illinois.edu/marketingrequest. Please allow at least 2 weeks advanced notice on all projects; greater for more advance work requests. Some of the types of requests include development of: press releases, blogs, newsletters, tip sheets, blogs, brochures, impact reports, website events, social media marketing, video production, curriculum editing, branded merchandise, brand guidelines, and web content. 

Technology and Web Application Development Services

    Extension IT runs a help desk for technology related problems, questions, or issues. The help desk will respond to phone calls, emails, or web requests Monday through Friday from 8:30 a.m. to 5 p.m. Our help desk techs may not have an immediate answer for your incoming ticket, but will acknowledge and pursue your issue or find the appropriate party who may solve the issue. Please communicate with the tech by replying to the generated email from our ticketing system, RT. For additional, unrelated, or follow-up issues it is best practice to enter a new ticket.

    We can help 

    • To get training on using the site
    • To report a problem with the site's functionality
    • To request help with data
    • To develop an online Extension course

    How to contact

    • To reach the help desk by email
    • To reach the help desk by phone: 217-333-9025